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Our Policies

Read policies before submitting your order form.  Once the invoice has been sent, please be payment ready to secure your date and time!  All unpaid invoices will automatically cancel within 24 hours after they have been sent out!  (All invoices are sent to the email that you provided when sending in your order form). 

***If invoice has to be resent, you will be charged an additional $10!***


Due to the supply and demand of products, prices can fluctuate without notice prior to placing your order throughout the year.




All sales are final, no refunds

For weddings/birthdays, we only allow one change of date for your event! 



Delivery is available for your order and there will be an additional fee added to the cake price by using the delivery address mileage and drive time.  


Allergy Disclaimer!!

Please be advised that our products may contain or come in contact with peanuts, tree nuts, coconut, soy, milk, eggs, and wheat



All payments will be taken via INVOICE ONLY (credit and debit card) Zelle


Retainer fee

There is a non-refundable retainer fee due within 24 hours of you receiving the invoice



All pick-up times start at 10 am Eastern time and end at 12 pm on Saturdays.  (Pick-up during the week can only be done after 6:30 pm)


It is important that you come around the set time unless we've agreed on a different time for pick-up.


Late/missed pick up


There is a $30 late fee if you arrive past the 20-minute grace period.  This late fee is due at the time you arrive before you pick up your order.


We do understand that life happens and some events are uncontrollable.  Therefore communication is very important!  Please respect your time as well as ours.  We are very specific with timing and need to stay on a specific routine.  


Cake orders:

Placing your cake order at least 3-4 weeks before the event is the best to secure and have your desired date!


All cakes will have plastic/wooden cake dowels inside the cake to support the height, structure, and weight of the cake (the dowels are not edible). With this being said, you cannot smash these cakes in others' faces unless it's a 4-in cake


Any order with florals (fresh and silk) will be wrapped in floral tape or a short skewer to keep your food safe! All metallic sprinkles, acrylic toppers, and card stock toppers are decorative items and are not to be consumed (inedible).  


Cakes by the Pound and More LLC is not responsible for allergic reactions, ingestion, or any medical conditions or harm resulting from inedible or nontoxic decor pieces such as rose gold and gold drips or foils.  Sole responsibility will be attributed to the customer.  Once you leave with any product, you are accepting it as an approved item.  Cakes by the Pound and More, LLC is NOT responsible for any damages incurred to the product once it is in your hands, as it is out of our control.


Please remember that when placing your order, it does not secure your order.  This gives us a chance to look over and review the order and check our availability.  

If your order can be fulfilled for the desired day, an email will be sent with an invoice to be paid.  All invoices will be sent to the email that you provided.


Inspiration photos will not be replicated via every inch of the picture provided.  They are inspirational to help achieve a similar look!  I cannot recreate another artist's work from top to bottom. I am creative in my own way and style.  


I do not write on cakes with buttercream


It is important that you are as detailed as possible with your order down to the color scheme that you're trying to achieve.

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